
Originally Posted by
Slowdive
I think a big part of it is understanding your market and customer demographic, the above site drew in an older crowd who were apparently less computer savvy and perhaps sceptical of the internet in general. So it was very much about finding the solution that suited their comfort zone. With times having changed so dramatically and amazon, Ebay and the spin off of thousands of online shopping locations perhaps this is less of a concern these days? However I can definitely attest that different systems convert better on some sites than others.
For example we found a very "quick and dirty" cart (product loaded, click to checkout, upsale tick box and take cash worked extremely well on a site aimed at bargain pc accessories. Where as on a jewellery site we found a check out process that reassured buyers about the money back, reminded them of the TOS and invited them to find out about us and made the entire process personal performed far better.
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