I used to think I was being facetious when I called Mac a cult. After helping a friend quit his pricey Mobile Me account, I am not so sure. I tried to quit online, but I was forced to go into chat to - I guess so I could be talked out of the terrible mistake I was about to make by leaving Mobile Me. Transcript excerpts:
Advisor [12:06 p.m.]:
Hi, may I ask that you please elaborate on your reason for chatting with us concerning your MobileMe related services today?
Customer [12:06 p.m.]:
I want to cancel Mobile Me. That's all
Advisor [12:07 p.m.]:
From what I understand you would like to cancel your MobileMe account and leave the MobileMe family is that right?
Customer [12:08 p.m.]:
I want to cancel the paid account so no further charges are incurred. If that means leaving the Family, I guess so...
The Mobile Me is a family. I am leaving my family....shudder...
Advisor [12:08 p.m.]:
I certainly hate to see you cancel this account today but I know that some things are not suited for everyone and I will do everything in my power to assist you. Have you contacted MobileMe Chat Support about this particular issue before (if so what is your case ID) or is this your first time?
Everything in his power, he says. I am obviously making a monumental request here, possibly the first person in world history to cancel a Mobile Me account. I glad that I found a rep so eager to jump through hoops for me. I guess if he can't, my friend will just have to cancel my credit card to get out.
Customer [12:10 p.m.]:
The issue is it's rarely used and so not worth paying for.
After some more hemming and hawing, he gets on with it. As we near the end of the conversation, though, he (she?) adds the clincher...
Advisor [12:16 p.m.]:
-> After canceling this account it cannot be reactivated as a MobileMe subscriber as Apple is no longer creating or reactivating MobileMe subscriber accounts.
...keep in mind that you can not use this account to sign up for iCloud when it becomes available as well.
Once you leave the Family, there's no going back.