... and in passing, on UK vs US spelling of 'fulfil(l)ment'. I've seen UK ones use 'fulfilment' so I presume it follows the same rules as skil(l)ful.
Currently, the MD and majority shareholder of a company whose site I manage is sacrificing his drawing room to the business of picking, packing, shipping and invoicing. This is not only a pain, but makes the business unscaleable, so we're looking for a fulfilment house to take over the job. I have a few questions that I'd like to ask the forum, as well as quizzing any prospective drop shipper:
1. How frequently would you recommend visiting their premises and checking how things are going, resolving issues, etc?
2. Can I ask a fulfilment house to use custom packing (e.g. better quality wrapping paper inside the box than their standard stuff, even if I have to supply it)?
3. We would deal with the product suppliers, shipping goods to the fulfilment house. How should we track and control bulk shipments? Can a fulfilment house do inspections and reject non-conforming goods? (Obviously, we'd have to train them as well as supplying a list of things to check for). Or is the normal approach just to rely on the customer returning faulty goods? I'd hope to do better than that.