I stand by my initial response back in February last year that addressed the immediate points you raised in your original post: http://experienced-people.net/forums...ll=1#post41449
In short, we have an established process for refunding listing fees and waiving success fees. Regular buyers/sellers on this forum will vouch that this works - albeit without avoiding a relist at this stage (we're working on that!).
I'm not sure why you'd go ahead and pay the fee even though there was no sale (its not something we're used to and be assured its not something you agreed to in our terms ;-)). Happy to concede that our more recent correspondence should have checked the whois records of the original site for sale to see that the sale did clearly not go ahead. We've since put in place a more accommodating handling of unsuccessful sales so far outside of the standard dispute process. Our accounts guys will be refunding your payment along with the original listing/upgrade fees in the next day or so. Please accept our apologies for what seems a prolonged mix-up on that - we've added a few credits to your account for the inconvenience.
Unfortunately we're pretty big on ensuring users only have a single account to reduce fraud (eg shill bidding) and it seems our algorithm has since picked up you've opened another account. I'm hoping to rectify this by closing down the two more recent accounts and leaving your original account in place (please PM as soon as you can if you would prefer a different account to be preserved instead).
Hope that clears it up.