I buy a lot of domains and sites. A few through godaddy auctions, but I have to say even before the story I am about to tell, I have done less and less with them. Lots of reasons.
And one people seem unaware of...
- Take the fact that the whole world has live support, but they do not, and you could send airmail in the time it takes them to respond to support tickets. They live in the past.
- Take the quirky non standard hosting, so that many standard scripts give warnings about incompatitibility if you use them. And where is cpanel anyway?
- Take the fact that if you buy a premium domains your entire account may be autorenew, but they do not by default set the new one that way , worse still even if you activate renew billing, they do not by default use your default payment method! how weird? So you end up having to make a one off payment despite the fact your card is on file. Chances are if you are transferring in it is because it is a valuable domain, yet the defaults do not reflect that.
- Take the fact that when it came to ".co" domains I went for with several registrars their percentage accepted was the lowest of those I used...
And so on, and so forth... not what you expect of the big daddy.
- Take the fact that they claim the legal right to take ownership of your domains, as they see fit. did you know that? That alone should get people to transfer away as soon as they can.
For that reason I only now use them as legacy , or if a site purchase obliges me too.
But as of now , I will not even do that
Why? Because I can no longer trust them to operate in an ethical manner.
I bid on an "offer / counter offer" with a clear email telling me that my bid was binding for 72 hours, and would lapse. The seller decided to convert that to an auction, and godaddy expect me to honour that bid on an auction I never bid on, and here is what gets up my nose - for a duration chosen by the seller in HINDSIGHT of my bid. So I make the bid, he seemingly decides how long it has to be valid for.
It is not what I signed up for, that demanded accept or reject in 72 hours , without which it would lapse, as indeed it has according to the email.
I am not around when the auction completes, I will be abroad, out of internet range.
Endless correspondence has failed to get them to acknowledge the email that clearly says when my bid lapses, that email coming from them. It has cost me hours so far.
It is not just their attitude that is inane, it is the fact it took at least three responses to a support ticket (and 3 days) to get them even to read the detail of the matter in hand, so they realised what my issue was...
There email to me contained the following.
Your bid is valid through 04/17/2012 02:16 PM. After that time, your bid is
no longer binding.
Which the plonkers in their support term interpret as meaning.
"unless the seller decides he wants to change the format, change the duration, change anything else....."
And they support him not me!!
They are missing the bigger issue completely.
Sellers are ten a penny. Which is why they get short shrift at ebay and paypal.
It is buyers that trust you that are gold dust. So it is buyes you must look after.
And by p+ss*ng off the buyers they will have no business left.
The obvious courtesy is simple. If the seller wants to change the format, it should only be with the agrremenet of the buyer.
Quite apart from the legal issue - that their email to me clearly tells them my bid has now expired, whatever the fine print they want to drag in...
So godaddy **sucks**. I have thought so for a long time, here the final nail in their coffin as far as I am concerned! EP ers take note!
I have well over a hundred domains with them ( less than I have at other registrars)
Within a month, they will all have moved. Godaddy RIP.